I saw this one. The man is definitely no diplomat! He's right though - they're not the kinds of shows you can put on and do something else and leave them on in the background and expect to keep up with them. We've become such a multi-tasking society though we tend to not actually watch television exclusively anymore. I have to say there are very few shows that hold my attention like they do.

I do love the work he's doing on Sherlock and I find him amusing and controversial...sometimes though he really should just keep his mouth shut LOL

Sigh. It really doesn't do to be seen as 'clever' in the UK (unless things have changed a lot),to generalise to save time as I have to run to the bus in three mins, but of course he has a point about the complex soap operas. Human brains are good with complex issues if they are about social things but poor if it is expressed in mathematical terms, even if they represent the same reasoning. I think Prof Dunbar (now at Oxford) showed this (bizarrely I was involved in suggesting him as a speaker at a surgery conference once when the organiser was trying to encourage the attendees to think outside the box and get involved in research.
     What about all those people even if a minority who like complex things, I would ask the non-complexity fans?Sigh. It is so tedious being dominated by some other common denominator.
Agh!
Bus!!
*running*...